1: The upgrade prompt "Uploaded a non-bin file".

Answer: It is recommended to change the browser and choose Google or Firefox with better compatibility. If you are using an Apple computer, it is recommended to upgrade to a WINDOWS computer.

2: Prompt "Wrong firmware version and model" when upgrading.

Answer: First confirm the purchased product model and find the corresponding firmware to download and upgrade.

3: Device software version 4.1.1994, can it be directly upgraded to the latest version?

Answer: For example, the device version is x.x.1994. When the last number is less than 2000, you can contact the manufacturer’s technical personnel to upgrade the XX-2100-patch version first, and then update the latest version. Other versions with numbers higher than 2000 can be directly upgraded to the latest version.